Incident 24 Shield
24-HOUR COMPLIANCE | $899/MONTH
Catches incidents 24/7. Classifies in 10 minutes. Alerts your director. Every decision logged and signed.
Structured Governance Pipeline
1. Trigger: Active Detection
Incident data is captured across all reporting channels simultaneously—ranging from staff notes and internal notifications to automated system alerts.
Input Connectivity
- ✓ Secure Email Ingestion
- ✓ CRM & CMS API Integration
- ✓ Workflow Monitoring Webhooks
- ✓ Mobile Reporting Triggers
Step 01
Data Intake Schema
- Record Entry Captured
- Staff Context Verified
- Time Signature Hashed
- Registry ID Mapped
STATUS: DETERMINISTIC_CHECK
CATEGORY: NDIS_REPORTABLE_EVENT
RATIONALE: Potential ISR1 (Critical Health Event)
COMPLIANCE_MATCH: 94% Alignment
Output: Notification Draft Generated
2. Analysis: Requirement Logic
Our reasoning layer evaluates the incident records against current NDIS Practice Standards. It performs a technical triage to determine the mandatory reporting requirements.
Logic Markers
- Cross-references NDIS Incident Rules
- Evaluates Tier 1 and Tier 2 Thresholds
- Generates Rationale-based Mapping
3. Verify: Oversight Sign-off
Automation provides the triage; leadership provides the decision. Quality Managers review the analysis and authorize the submission with full accountability.
Verified Governance Workflow
- Immediate Management SMS/Email notification
- Dashboard review of Rule rationale
- Manual verification of Incident details
- Digital sign-off for Regulator submission
Evidence Data Captured
- • Verifier ID & Signature Hash
- • Decision Timestamp
- • Human Override Reasoning Trace
- • Access & Review Durations
Governance Package Output
- Categorized Filing (ISR1/2)
- Authorized Narrative Drafting
- Encrypted Evidence Attachments
- SECURE AUDIT RECEIPT
4. Record: Submission Management
Once management authorizes the draft, the system manages the reporting pipeline—preparing the final documentation and ensuring an audit receipt is generated that cannot be edited.
Reporting Protocols
- Automated Digital Filing
- Regulator-Ready PDF Package
- Secure Institutional Archiving
Assistance, Not Autonomy.
Decision-Making Remains Human.
Automated reasoning is an advisory tool. Professional interpretation and nuanced clinical context require experienced governance leadership. We do not permit automated decision-making for regulatory compliance.
Governance Protections
- Legal AccountabilityA qualified manager must review and verify all automated rationale.
- Audit DefensibilityEvery oversight decision is documented, proving 'Reasonable Steps' were taken.
- Operational ControlLeadership maintains visibility and absolute authority over all regulatory filings.
- Protocol AlignmentSystem triggers are refined by management feedback to ensure clinical relevance.
Confidence-Based Safety Protocol
Note: System confidence scores are advisory. Managers may override any recommendation at their clinical discretion.
Structured Audit Trails: The Evidence You Need
Every automated step is recorded in a secure governance log. Entries are timestamped and permanent, proving to auditors how and when you took action.
Governance Metrics Recorded
Incident Records
Source data capture, timestamps, and receipt identification from existing systems.
Classification Logic
Automated logic review, reasoning mapping, and legislative alignment markers.
Management Sign-off
Verifier identity, approval timestamps, and any clinical or management notes added.
Submission Accountability
Submission timestamps, delivery receipts, and internal access logs for the audit event.
The Commitment: Reliability in 24-Hour Compliance
The 24-hour reporting rule is an essential compliance standard. Operational delays during this window represent a significant governance risk.
FluxFrontier maintains 24/7 monitoring. We assist with incident triage, notify managers immediately, and facilitate management approval to ensure reporting timelines are met.
Our Protocol for Operational Continuity
In the unlikely event of an operational failure within the FluxFrontier workflow:
- We provide service fee credits as part of our reliability commitment.
- We perform a comprehensive governance review.
- We verify workflow integrity and reporting logic immediately.
Operational Comparison
Manual Notification Lag
COMPLIANCE RISKFriday 18:00: Incident occurred off-site
... Weekend (Notification Delayed) ...
Monday 09:00: Management notification received
FluxFrontier Workflow
TIMELINE SECUREDFriday 18:00: Incident trigger identified
Friday 18:02: Requirement Triage Completed
Friday 18:05: Manager notification delivered
Friday 18:15: Management sign-off & submission
Aligned with Your SOPs.
Compliance isn't one-size-fits-all. We map the Incident 24 Shield to your specific organizational structure and existing standard operating procedures.
1. Interface Ingestion
How do incidents enter your governance pipeline?
- • Forward records to secure ingestion email
- • Webhooks for Care Management Systems
- • Integration with existing CRM databases
- • Secure mobile reporting endpoints
2. Taxonomy Mapping
How does your organization classify risk?
- • Map to YOUR internal risk matrix
- • Utilize custom governance tags
- • Define site-specific data requirements
- • Custom escalation triggers
3. Authority Routing
Who holds accountability for sign-off?
- • Route by site or regional location
- • Route based on incident severity
- • Automated delegation for leave periods
- • Executive-level oversight triggers
Ready to Stop Worrying About Compliance?
Get in touch to see how we can configure the Incident 24 Shield for your organization.